Data Policy

We will only use your data to deliver service, or send you information, related to the services and products we offer and communications you have provided consent for.

 

We are committed to respecting you personal information and have policies and procedures in place to protect your personal details.

 

What info do we collect?

 

In the course of providing you with our services we may collect personal info about you including, but not limited to:

 

  • Your contact details

  • Records of the services and products you have used

  • Information you provide us when signing up for new products and services

 

How do we use your information

 

We will only ever use your information to deliver, improve or personalise our services or to update you about our relevant services and offers, for example.

 

  • Service reminders to book your computer for repair or upgrades.

  • Service information, including changes to services or opening hours.

  • Tech information that we believe is important to the ongoing reliability of your computer.

 

You can ask to receive notification of special offers, service updates and our e-newsletter.

 

Let us know if you would like to opt into receiving this information. If you decide to opt out you can at a later date, just ask :)

 

Your Rights and Preferences

To update your details - Speak to a member of the team. They will be happy to help you if you think your information is out of date.

 

Manage your preferences - You can ask, email or phone at anytime to opt out of any communication from User Friendly.

 

To request your data details - Please email info@userfriendlyltd.co.uk. For security, we will will require proof of identity before fulfilling any request.

 

Sharing and disclosing

 

We will never sell your personal data to any third parties, at times we may need to use your details to register you with your chosen service providers (eg Microsoft), however we will always make you aware of this before doing so.

 

Keeping your Data secure

Our security and data policies follow the highest standards (including Cyber essentials) to keep your information safe from unauthorised use or accidental loss and to ultimately ensure its secure disposal.

 

Changes to our policies and procedures

Changes can occur at any time as we requaly review our policies and procedures to  best protect your personal information. Any changes will be posted on our website and where appropriate we will notify you by email.

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Registered Address - Moat House, 14 Gala Park,

Galashiels, TD1 1EX